Client name: Commonwealth Games – 2022 Birmingham Event name, if different: Triathlon, mixed team relay, Para Triathlon race Event type: Triathlon (male & female), mixed team relay, Para Triathlon race Event description: Sprint distance triathlon: 750metre open water, 20km cycle ride, 5km run No. participants: 150
About the project
What brought Breakthrough Sports to you: what was your goal?
To provide a tailored qualified and professional service that would offer neural service support that would cater for all athletes from developing to developed nations with bikes of all types and standards.
What difference did Breakthrought Sports make: the impact?
Every bike that arrived on venue no matter what the condition or damage from travel made it to the start line.
End-user feedback, if known: what did people say?
Mechanics that truly went above and beyond.
The care and attention to detail was exceptional
Fantastic personal service with great communication irrelevant of language.
What was interesting/unique about the solution Breakthrough Sports provided?
Fully tailored custom solution that offered equal support to all athletes. Also fully understood World Triathlon Organization athlete bike set-up requirements to ensure all bikes maintained within the governing body rules of racing. Service included supplying tools and cycle spares so athletes did not have to leave venue if needed repairs and could concentrate on prep for the race.
What was the biggest problem or difficulty you were facing with regard to your event organization, before our work together?
Not knowing the state (or what type) of bikes would arrive on venue, esp from the developing nations. Unable to know or plan for the volume of services and repairs that we would have to undertake on venue and that we could only provide a certain level of support
How do you feel about your that now? What is the biggest difference you have experienced?
It was not a problem. The mechanic team with its indepth knowledge, industry experience and specialist tools and equipment took and successfully completed all required work that they were presented with.
What was the very best thing about the experience of working with us on your event?
Ease of communication post event in event planning stages.
You being able to take control, offering a selection of packages to select from
On venue you could just get on with the job in and no job was to big
Approachable for all athletes, teams, governing bodies and Commonwealth Games staff that had any queries.
What difference will it/did it make for your event/organisation?
Stress reduction
Time efficiency as the whole package was handed by you
What three words would you use to describe the experience of working with us?
Exceptional attention to detail (okay thats 4 I know)
What would you say to someone else who may be considering working with us on their events?
Don’t delay!
You will not be disappointed
Great very approachable friendly team
Very honest and reliable
High level of care and attention
Knowledgeable far beyond just the bicycle mechanic side of events
